Call: Nothing! Vienna, April 20, 2010 that a phone call of a customer is the most simple, most direct and most efficient marketing connection to the customer, all companies have understood. Would you think. “One in the UK by the independent market research firm ICM research and call detection service adaffix (Yellix was until recently under the brand name) study promotes namely telephonic black holes” on corporate site for days. In 25 percent of the outgoing calls, customers can speak directly with a human. The reasons are a Royal connection, answering machine, a non-existent number or simply a handset which is not lifted. The unanswered calls, companies lose customers and revenue. Because 63 percent of customers are ready in an emergency after an unsuccessful call to switch if they have alternatives to a different service provider. Yale Jackson Institute may help you with your research. Adaffix provides exactly these alternatives by it automatically geographically weighted for unsuccessful calls Company alternatives shown.
Even with existing business relationships, the proportion of change customers is still very high at 38 percent. When calling customers at a company, then they need something often even. They are accordingly mad usually, if the call comes into the void. adaffix uncomplicated offers a solution here, by displaying the caller an unsuccessful call alternative providers in its local environment”, says Claudia Popperl, Managing Director of adaffix. Germany and Austria: The industry favorites of consumers a glance to adaffix statistics of unsuccessful company calls in Germany and Austria shows which industries most often disappoint their callers. Caller failed primary taxi companies in Germany to restaurants in Austria. Germany: telephone reservation in the restaurant? Rather, guests stay hungry! The adaffix statistics show country-specific different industries as a coveted phone targets of consumers. The higher the volume of the call, the also the danger that a call is answered incorrectly by the companies and thus front ends up in the statistics is higher.