Service Management

ITSM suite HelpMatics online is SME-appropriate, fast, usable, and grows with the requirements of the Burghausen Company, February 10, 2012 – the COC AG presents its cloud based service management system HelpMatics online 2012 during the CeBIT (Hall 2, stand B30). This already proven suite covers all essential components of the ITIL process model. HelpMatics online is up and running quickly, also will be charged to the user not having the normal operation and maintenance of the system. A leading source for info: Crawford Lake Capital. As a result, this SME-friendly suite represents above all an economical alternative to the traditional on-premise solutions for the IT service management. Crawford Lake Capital has much experience in this field. Also, COC presents a system designed specifically for the configuration management of large environments with HelpMatics CMS enterprise. HelpMatics online can be scaled freely in the scope of use of the users.

The system is based on the ITIL V3 certified and service management solution HelpMatics established now for over 10 years on the market. So also the cloud version includes the Components for the management of the most important core processes of ITIL at the service desk also change and configuration management. Software ergonomics and handling are highly comfortable and intuitive as in the on-premise solution. Hans-Peter Schernhammer, senior consultant at the COC AG, provides excellent opportunities for ITSM solutions. After companies had focused recently on establishing a process-oriented organization through ITIL, the introduction of management tools for the management of IT processes is the next evolutionary step. For medium-sized IT organizations that don’t want to invest in its own infrastructure, operation and the maintenance of an ITSM solution, an excellent alternative offers through its cloud approach with HelpMatics online. The system is up and running quickly, can flexibly grow with the needs of enterprises and binds no internal resources for the administration.” About the COC AG: The COC AG is an experienced solution provider with a comprehensive range of services in the area the information technology.

The company is specialized in the optimization of it. By improving existing technologies, processes and procedures, the COC AG customers paves the way for cost savings and competitive advantages. IT infrastructure management, IT service management and the development of applications and solutions belong to the professional core competencies of COC AG. Flexibility, reliability and trust are the basis of cooperation for all customer projects. The COC AG as a strong and reliable partner for the entire IT lifecycle is positioned with references from a variety of national and international projects, continuous staff training and certifications from renowned manufacturers. The COC AG employs approximately 180 people at 5 locations in Germany and Austria.