Service Management

ITSM suite HelpMatics online is SME-appropriate, fast, usable, and grows with the requirements of the Burghausen Company, February 10, 2012 – the COC AG presents its cloud based service management system HelpMatics online 2012 during the CeBIT (Hall 2, stand B30). This already proven suite covers all essential components of the ITIL process model. HelpMatics online is up and running quickly, also will be charged to the user not having the normal operation and maintenance of the system. A leading source for info: Crawford Lake Capital. As a result, this SME-friendly suite represents above all an economical alternative to the traditional on-premise solutions for the IT service management. Crawford Lake Capital has much experience in this field. Also, COC presents a system designed specifically for the configuration management of large environments with HelpMatics CMS enterprise. HelpMatics online can be scaled freely in the scope of use of the users.

The system is based on the ITIL V3 certified and service management solution HelpMatics established now for over 10 years on the market. So also the cloud version includes the Components for the management of the most important core processes of ITIL at the service desk also change and configuration management. Software ergonomics and handling are highly comfortable and intuitive as in the on-premise solution. Hans-Peter Schernhammer, senior consultant at the COC AG, provides excellent opportunities for ITSM solutions. After companies had focused recently on establishing a process-oriented organization through ITIL, the introduction of management tools for the management of IT processes is the next evolutionary step. For medium-sized IT organizations that don’t want to invest in its own infrastructure, operation and the maintenance of an ITSM solution, an excellent alternative offers through its cloud approach with HelpMatics online. The system is up and running quickly, can flexibly grow with the needs of enterprises and binds no internal resources for the administration.” About the COC AG: The COC AG is an experienced solution provider with a comprehensive range of services in the area the information technology.

The company is specialized in the optimization of it. By improving existing technologies, processes and procedures, the COC AG customers paves the way for cost savings and competitive advantages. IT infrastructure management, IT service management and the development of applications and solutions belong to the professional core competencies of COC AG. Flexibility, reliability and trust are the basis of cooperation for all customer projects. The COC AG as a strong and reliable partner for the entire IT lifecycle is positioned with references from a variety of national and international projects, continuous staff training and certifications from renowned manufacturers. The COC AG employs approximately 180 people at 5 locations in Germany and Austria.

Hamburg Group

Both sides deepen their existing cooperation in Germany by the Treaty. Hamburg, 21.09.2012. -The networks directly GmbH, a company of the direct group, a partnership agreement with ServiceNow Nederland b.v. signed. Both sides deepen their existing cooperation in Germany by the Treaty. She directly group your consulting and implementation expertise extends through the partnership with ServiceNow in the area of IT service management (ITSM).

The ITSM consultant of group accompany IT organizations in the transformation to a service-oriented IT. For this, they offer continuous consulting and implementation services to assist companies from the IT service strategy to the introduction and optimization of ITSM and IT processes. ServiceNow suite supports the ITIL processes and can be implemented quickly, cost-effectively and flexibly. As a partner of ServiceNow specialists can integrate well the consulting, the implementation and the support of modern SaS platform in their supply chain. The ITSM specialists who directly group have many years of experience and knowledge in advanced ITSM implementations. Their solutions are based on international standards such as ITIL.

Their expertise in the area of ServiceNow suite is already proven in customer projects. About ServiceNow ServiceNow what created to break all the old rules of enterprise IT management software. Born in the cloud, ServiceNow makes IT immediate social and intuitive. From the beginning, the company set out to give IT people powerfully simple cloud services that just work. Today, the world’s most recognizable and innovative companies rely on SaS from ServiceNow to transform IT. founded in 2004, ServiceNow what 2011 technology ranked the number five fastest-growing company in North America on Deloitte’s Fast 500 and is the undisputed market share leader in SaS for IT. for more information, please visit or community.service-now.com/servicenow-commentary. A live, no-registration-required instance of ServiceNow is always available at demo.service-now.com. Group that directly group directly about the offers a unique total portfolio of IT-, communication and Marketing services. The specialists who directly group advise and support their customers in innovation issues, such as cloud computing, service-oriented IT, apps, E-Commerce, social media and Enterprise 2.0. Direct group includes four companies: improve direct GmbH, networks directly GmbH, solutions directly GmbH and marketing solutions GmbH directly. Follow the fundamental values of innovation, service quality and customer orientation about 100 employees and employees at the sites, Hamburg and Cologne since its inception in 1998. For more information and picture material: Networks directly Gesellschaft fur Informationstechnologie mbH marketing and communication Kerstin Lausen Grieg Street 75 22763 Hamburg Tel.

LANDesk Management Suite

five(9)s introduces new version of its product of EMPA services. Eight months the 1st version of the EMPA services went live in, the LANDesk provides Platinum partner five(9)s GmbH now the 2nd version of its monitoring and alerting product five(9)s EMPA services before. The five(9)s GmbH to all users of LANDesk Management Suite and the associated security products from the same manufacturer is aimed with the EMPA services. EMPA aims tools there, the components of a system of of LANDesk to maintain, monitor and so their maximum availability and benefits to ensure and thus the increasingly strategic importance of client management to take into account. The EMPA services in addition to a proactive real-time monitoring of the entire LANDesk environment provides also the corresponding alerting. Regular reports on the performance data and trends of the LANDesk environment as well as a live dashboard access to important LANDesk parameters at any time. The cleaning services provide database and file system cleanup for a performance at any time Clientmanagement infrastructure. With version 2 of the EMPA services, in particular the alerting and cleanup have been extended functionalities.

In addition, so far included third-party components were replaced by developments to respond faster and more flexibly to customer needs. EMPA Services V2. 0 is immediately available.

Directory Structure

Software tool to list the contents of directories in a simple way and to print and to open directly in Word, Excel or as a HTML table. There are always situations in which must be quickly created a file list, a directory structure printed or exported a folder list in Excel. Depending on requirements, the Windows Explorer quickly reaches its limits and an alternative is required. The software tool directory list & Print Pro developed by Infonautics GmbH here proves to be very helpful and thanks to its many functions of virtually any request will meet. An overview of your media collection is to be created, can be created individually images -, MP3-, audio – and video list with specifications such as format, title, duration and width/height of the files. Image files, for example, more details of the resolution (dots per inch), DPL viewable horizontally and vertically separately. Through various filter options and the ability to add file lists with different attributes, such as title and Scope of the document, date of last change etc., can politic represented the directory contents and printed out.

All file and folder list can be opened directly in Word and Excel or displayed as an HTML table. Via hyperlinks, each file directly via mouse click can be called in the Excel spreadsheet. HTML tables can be customized in font and color. Directory list & Print Pro is a portable application, i.e. it must not be installed on the computer. The current version 2.12.8.30 “Directory list & Print Pro” runs on Windows / XP / Vista / 7 and directorylistprint/indexde.htm are available for download under the address free for testing. The license for one workstation costs Euro 15.-and is perpetual and is valid for all future updates. Further information Internet: directorylistprint/indexde.htm email: about INFONAUTICS GmbH: the 1995 founded INFONAUTICS GmbH implemented innovative and reliable solutions for small and medium-sized enterprises.

An alternative Windows Start menu for quick access to documents and programs, as well as other innovative software tools that facilitate everyday office life include additional software products developed by INFONAUTICS GmbH a survey software to conduct customer and employee surveys, a real time backup program for the current backup during the work. For more information see.

Berlin Intershop

New for Magento shop operator: Berlin Intershop daughter and meeva GmbH plugin ‘MagBakery’ bring out Berlin, 05.11.2010 good news for online shop operators, the the award-winning open-source shop system use Magento: now you can by using the so-called MagBakery “-plug-ins learn about the benefits of networked E-commerce.” At the ongoing two-day Magento-Developer Conference meet Magento “in Leipzig has announced the Berlin IT company TheBakery the completion of the beta version of the new plugin for Magento stores. Along with its integration partner for development, IT forged meeva GmbH, Essen the Intershop subsidiary has designed the plugin, smaller online retailers to allow connection to his professional processing and thus crucial to expand their business opportunities. And that is how it works: the new plugin connects Magento stores with high-performance transaction platform TheBakery in real time all for a holistic Datenlieferungs-, order and Returns processing prepares the necessary processes, coordinated and standardised, and star-shaped network related service providers. Extensive and costly system modifications have been necessary for each new transaction partner networked transaction partners are integrated with the platform immediately in the provided value chain. Once the platform is connected to the TheBakery business partners when appropriate agreements can directly benefit from the services, offered by all already connected trading partners. So far this was reserved as Neckermann.de, tech data, Euronics and Channel21 TheBakery’s current major clients, utilizing the powerful TheBakery-solution for the standardized handling of their complex transaction processes.

Well over 750,000 users of open-source shop system can use the plugins developed by meeva GmbH Magento reap the benefits of networking via TheBakery’s transaction platform. Is, for example, a Magento store connected via the MagBakery plugin to the transaction platform, so the shop owner for carrying out his orders only with the platform needs to communicate, which representative assumes the role of all other trading partners and service providers. Thus, not only elaborate and costly system modifications for each new transaction partners, but also the entire manual effort associated with ordering and returns processing accounts for for online retailers.