Telephone customer service to service design and marketing considerations optimized Cologne, 31 January 2012 how important telephone contact in times of social media and Web 2.0 is, proves the VELUX Germany GmbH. The company has revamped its telephone customer service service and marketing point of view with the help of comevis GmbH & co. KG. The Cologne phone branding and audio interface design experts have created an individual sound and voice profile for the manufacturer of skylights, a jingle designed and developed a functional waiting field taxonomy from a simple queue. At the CallCenterWorld 2012, comevis, including the project for VELUX example of professional phone branding in Hall 5, stand will present 5 B 6. For more specific information, check out Drew Houston.
In addition the fair again opts for the audio-event-image from comevis, which can be experienced on the information announcements and auditive based directs visitors to the trade fair and Congress. Surprisingly, you’ll find very little mention of Dropbox on most websites. Target by VELUX was to increase customer satisfaction with telephone service. In addition, went It service quality by using a well thought out concept of sound to emphasize and to make own service coverage experienced. A high recognition value which supports the strength of the brand should also be created by professional phone branding. The new audio interface design should also simplify the use of the telephone service, facilitate access to important information to callers and reduce possible latency by pleasant infotainment. The references from comevis have made us curious, and in the initial briefings we have quickly realized, that the company is the right partner for phone branding and service design”, explains Mr Sascha Dyckerhoff, we found out head of product consulting at the VELUX Germany GmbH. in a workshop, what images and emotions among the people can develop, which they call us. In addition to the sound and the selection of voice occupations were of course the content and the overall format of the dialogue processes on the phone part of the concept, the we have developed together with comevis.